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FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
Where are you located?
We are located at 3717 Chesswood Drive (Sheppard Ave & Allen Rd) & 40 King Street West Concourse, Scotia Plaza.
What currency is used on your website?
All prices are in Canadian dollars (CAD).
Are your gift baskets nut-free?
No, we are not a nut-free facility.
Are all your gift baskets Kosher?
No, not all our gift baskets are kosher. We do have a selection of Kosher Gift Basket.
Do the items in your gift baskets come fully wrapped?
All food comes fully wrapped; there is no open food.
ORDERING
Do I have to create an account to place an order?
Yes! You would need an account to place an order online.
Can I order multiple gift baskets in one order?
Yes! You can add multiple gift baskets in one order.
I want to change something on my order. Can I do that?
Yes! Please give us a call at 1-888-688-2757 (Toll-Free) so we can assist you.
Do you require the recipient’s phone number?
We highly recommend providing the recipient’s phone number to avoid any delays.
What type of payment do you accept?
We accept Visa, Mastercard, and American Express. Please note that we do not accept cash in the store.
Can I substitute an item when I place an order?
Please give us a call at 1-888-688-2757 (Toll-Free) to discuss any substitutions or additions you would like in your gift basket. All Baskets are subject to availability. We reserve the right to substitute contents for equal or great value.
Does the gift basket look the same as what is shown on the website?
The gift basket items or containers are subject to change due to stock availability throughout the year. Please call for inquires.
What type of products do you use? Are they fresh and good quality?
All our products are brand name and of high-end quality. We ensure that all of the edibles are made by some of the most famous and well-known companies, which include Lindt, Godiva, and Castello Cheese.
Can I arrange a pick-up when I place an order online?
No. Please give us a call if you would like to arrange a pickup at our store.
DELIVERY
Where do you deliver to?
We deliver across all North America, Canada & USA.
Where do you ship your products from?
We ship all our gift baskets at our warehouse located in Toronto, Canada.
What if the recipient is not at home when the gift is delivered?
Our local drivers will make sure that it is a safe neighborhood to leave anything and if there is a safe area (i.e covered porch) to leave the gift. We highly recommend providing the recipient’s phone number to avoid any delays.
UPS/Canada Post may take an item to the local depot after leaving a pickup slip.
Please make sure that the address you give us is accurate and correct. Delivery delays can occasionally occur if there are address inconsistencies.
Do you deliver gift baskets across Canada & USA?
Yes! We do deliver across Canada & USA. Place your order with us today!
CORPORATE ORDERS
I want to place a large order. What should I do?
The most convenient way is to download our Order Form from our website. Our order form is located at the top left-hand corner of our website. Please fill out all the information and send it to gifts@nutcrackersweet.com
Can I add my own branding or greeting cards?
Yes! You can add custom cards, ribbons & labels to your gift baskets.
Where can I download your order form?
Our order form is located at the top left-hand corner of our website.
I want to add my logo to the gift basket. Can I do that?
Yes! We are currently offering customized logo baskets. Please contact us for more information.
When is the last day I should order to ensure Christmas delivery?
Please refer to our Delivery Information regarding the deadlines.
Can I create a completely customized gift basket?
Yes! Please email us at gifts@nutcrackersweet.com and kindly provide more information regarding your inquiry.
What our customers say
- Jessika Diamondin the last week
I was a random name on the other end of the email asking them to set up a special basket for the guests of honour and VIPs at a fundraising event I was doing. They not only did so, they ensured each was received in ample time before the event. The baskets were classy and warm, the recipients here in Toronto and as far away as LA loved them, and most importantly, the team at Nutcracker Sweet with the easiest, kindest folks to deal with! - Kim Macdonald [Staff]in the last weekI have ordered from Nutcracker Sweet multiple times now and have been absolutely thrilled with the quality of the baskets and the contents. I always get wonderful feedback from everyone I have gifted. Thank you for making gift giving so easy!
- Sara Lipseyin the last weekOutstanding!!! My company ordered about 40 baskets for our employees across the US and Canada. The baskets were delivered on time, they were exactly as ordered, delicious treats, very high quality. Their customer service was excellent. Sabrina was super helpful and Dave was very efficient. They answered my billions of questions and our employees were so happy! I honestly can't wait to work with them again. We also had one employee who wasn't at home and they seamlessly managed a new delivery tim...
- Prabhjot Ghariala week agoAmazing service!! This is what I bought from there and it’s worth the price.
- NivMizzet13a week agoOften the measure of quality of service comes when things don't go smoothly. I placed an order for delivery of a gift, and the driver had some difficulties due to geography, and also incorrect date/times given. The company kept in touch with us, and corrected everything without incident. Quality customer service!
- Dera Persaud5 months agoNutcracker Sweets is an excellent and amazing place, very good customer service.
- Marina Arzanovaa month agoAn absolutely fantastic ordering experience with Nutcracker Sweet! Everyone was very nice which made my ordering process painless and fast;) I love their basket selection! I have already looked through the new catalog for Christmas gift ideas! I will order again 100%! P.S. Thanks for the wonderful custom postcard and ribbon👏🏼👏🏼👏🏼
- Crystala month agoGreat customer service! They were very helpful in answering my questions regarding to custom baby baskets. Would recommend !
- Sabrina Kassam2 months agoLove this place! I use them to send baskets to friends and family. Never been disappointed! They go above and beyond to make sure everything is done beautifully. Highly recommend! :)
- abbas0190 naqvi2 months agoWonderful. Cheap place to park on weekends. Amazing open 24/7. Close to all downtown core. User friendly garage. A Lovely place.
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