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Home :: Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

 

GENERAL QUESTIONS

Where are you located?

We are located at 3717 Chesswood Drive (Sheppard Ave & Allen Rd) & 40 King Street West Concourse, Scotia Plaza.


 

What currency is used on your website?

All prices are in Canadian dollars (CAD).


 

Are your gift baskets nut-free?

No, we are not a nut-free facility.


 

Are all your gift baskets Kosher?

No, not all our gift baskets are kosher. We do have a selection of Kosher Gift Basket.


 

Do the items in your gift baskets come fully wrapped?

All food comes fully wrapped; there is no open food.


 

ORDERING

Do I have to create an account to place an order? 

Yes! You would need an account to place an order online.


 

Can I order multiple gift baskets in one order?

Yes! You can add multiple gift baskets in one order.


 

I want to change something on my order. Can I do that?

Yes! Please give us a call at 1-888-688-2757 (Toll-Free) so we can assist you.


 

Do you require the recipient’s phone number?

We highly recommend providing the recipient’s phone number to avoid any delays.


 

What type of payment do you accept?

We accept Visa, Mastercard, and American Express. Please note that we do not accept cash in the store.


 

Can I substitute an item when I place an order?

Please give us a call at 1-888-688-2757 (Toll-Free) to discuss any substitutions or additions you would like in your gift basket. All Baskets are subject to availability. We reserve the right to substitute contents for equal or great value.


 

Does the gift basket look the same as what is shown on the website?

The gift basket items or containers are subject to change due to stock availability throughout the year. Please call for inquires.


 

What type of products do you use? Are they fresh and good quality?

All our products are brand name and of high-end quality. We ensure that all of the edibles are made by some of the most famous and well-known companies, which include Lindt, Godiva, and Castello Cheese.


 

Can I arrange a pick-up when I place an order online?

No. Please give us a call if you would like to arrange a pickup at our store.


 

DELIVERY

Where do you deliver to?

We deliver across all North America, Canada & USA.


 

Where do you ship your products from?

We ship all our gift baskets at our warehouse located in Toronto, Canada.


 

What if the recipient is not at home when the gift is delivered?

Our local drivers will make sure that it is a safe neighborhood to leave anything and if there is a safe area (i.e covered porch) to leave the gift. We highly recommend providing the recipient’s phone number to avoid any delays.

UPS/Canada Post may take an item to the local depot after leaving a pickup slip.

Please make sure that the address you give us is accurate and correct. Delivery delays can occasionally occur if there are address inconsistencies.


 

Do you deliver gift baskets across Canada & USA?

Yes! We do deliver across Canada & USA. Place your order with us today!


 

CORPORATE ORDERS

I want to place a large order. What should I do?

The most convenient way is to download our Order Form from our website. Our order form is located at the top left-hand corner of our website. Please fill out all the information and send it to gifts@nutcrackersweet.com 


 

Can I add my own branding or greeting cards?

Yes! You can add custom cards, ribbons & labels to your gift baskets.


 

Where can I download your order form?

Our order form is located at the top left-hand corner of our website.


 

I want to add my logo to the gift basket. Can I do that?

Yes! We are currently offering customized logo baskets. Please contact us for more information.


 

When is the last day I should order to ensure Christmas delivery?

Please refer to our Delivery Information regarding the deadlines. 


 

Can I create a completely customized gift basket?

Yes! Please email us at gifts@nutcrackersweet.com and kindly provide more information regarding your inquiry. 

 

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  • Gift Basket Guide 2023 Catalogue Christmas
  • valentine's day gift basket
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What our customers say

  • Turan Vazirova
    in the last week
    5
    Google Logo
    I love this company because they provide amazing customer service and always go above and beyond to make sure everything goes smoothly with my orders. Their baskets are very high quality, and always look amazing! It’s one of my favourite places to shop for gifts!
  • Denise Park
    in the last week
    5
    Google Logo
    Customer Service was extremely helpful and friendly. ConduitHR Consulting will definitely use Nutcracker again.
  • Johnny Villanueva
    in the last week
    5
    Google Logo
    The gift basket we bought from Nutcracker Sweet is awesome. Quality stuff indeed!
  • Doreen Bowden
    in the last week
    5
    Google Logo
    The basket I selected and the service that I received in helping me select the Special basket for my family was absolutely beautiful it was a joy that they received such a gorgeous selection to enjoy
  • Ideen Sabaghe-Kermani
    a week ago
    5
    Google Logo
    A lot of space, but easy to navigate, just drive slowly!
  • Elizabeth Martinez
    a week ago
    5
    Google Logo
    Amazing experience
  • M
    a week ago
    5
    Google Logo
    $13 max for a weekend, pretty cheap for the area. They had many free spots when I went on a Saturday afternoon. There are many electric vehicle chargers too.
  • Jessika Diamond
    in the last week
    5
    Google Logo
    I was a random name on the other end of the email asking them to set up a special basket for the guests of honour and VIPs at a fundraising event I was doing. They not only did so, they ensured each was received in ample time before the event. The baskets were classy and warm, the recipients here in Toronto and as far away as LA loved them, and most importantly, the team at Nutcracker Sweet with the easiest, kindest folks to deal with!
  • Kim Macdonald [Staff]
    in the last week
    5
    Google Logo
    I have ordered from Nutcracker Sweet multiple times now and have been absolutely thrilled with the quality of the baskets and the contents. I always get wonderful feedback from everyone I have gifted. Thank you for making gift giving so easy!
  • Sara Lipsey
    in the last week
    5
    Google Logo
    Outstanding!!! My company ordered about 40 baskets for our employees across the US and Canada. The baskets were delivered on time, they were exactly as ordered, delicious treats, very high quality. Their customer service was excellent. Sabrina was super helpful and Dave was very efficient. They answered my billions of questions and our employees were so happy! I honestly can't wait to work with them again. We also had one employee who wasn't at home and they seamlessly managed a new delivery tim...
Google Logo
4.7
Check out our reviews on Google Reviews

INFORMATION

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CUSTOMER SUPPORT

  • Order Inquiry
  • Delivery Information
  • Frequently Asked Questions
  • Terms & Conditions
  • Privacy Statement
  • Request a Catalogue

CORPORATE ORDERS

  • Corporate Order Form
  • Corporate Order Inquiry
  • Customizations
  • Custom Logo Ribbons
  • Popular Gift Baskets
  • Alcohol Gift Baskets

Our Partnerships

  • Godiva Chocolatier
  • Infusions by C & S
  • Jellycat Baby
  • Lindt Lindor
  • Sugar Chic Candy
  • Paige's Gluten-Free Gourmet

Connect with us

  • Stores & Contact
  • Leave Us A Review
  • Join Our Team
  • Become Our Supplier
  • Collaborate with Us

 

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Holidays

  • Christmas Gift Baskets
  • Valentine's Day Gift Baskets
  • Passover Gift Baskets
  • Easter Gift Baskets
  • Mother's Day Gift Baskets
  • Father's Day Gift Baskets
  • Canada Day Gift Baskets
  • Rosh Hashanah Gift Baskets

Themes

  • Anniversary Gift Baskets
  • Baby Gift Baskets
  • Care Pack Gift Baskets
  • Chocolate Gift Baskets
  • Graduation Gift Baskets
  • Kosher Gift Baskets
  • Sympathy Gift Baskets
  • Weddings Gift Baskets

DELIVERY LOCATIONS

  • Gift Baskets Toronto
  • Gift Baskets Mississauga
  • Gift Baskets Ottawa
  • Gift Baskets Vaughan
  • Gift Baskets Barrie
  • Gift Baskets Kitchener
  • Gift Baskets Guelph
  • Gift Baskets Richmond Hill

DELIVERY LOCATIONS

  • Gift Baskets Montreal
  • Gift Baskets Calgary
  • Gift Baskets Vancouver
  • Gift Baskets Winnipeg
  • Gift Baskets Edmonton
  • Gift Baskets Regina
  • Gift Baskets Quebec City
  • Gift Baskets Halifax

Delivery Locations

  • Gift Baskets New York
  • Gift Baskets Los Angeles
  • Gift Baskets Houston
  • Gift Baskets Chicago
  • Gift Baskets Boston
  • Gift Baskets Philadelphia
  • Gift Baskets Denver
  • Gift Baskets Miami

3717 Chesswood Drive, Toronto (Head Office) | 40 King Street West, Concourse Level, Toronto (Scotia Plaza) | gifts@nutcrackersweet.com

    © 2022 Nutcracker Sweet Gift Baskets. A Website by ECA