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Home :: COVID19 - Here's How We Are Doing Our Part

COVID-19: Here’s How We’re Doing Our Part

We recognize in today’s isolated world; our services are more essential than ever. The ability to reach out to our friends, family and neighbours has never been more precious.  At Nutcracker Sweet we take that responsibility seriously, especially with the holiday season fast approaching. 

 

Based on Provincial guidelines for what is considered an essential service, we will continue to provide and expand our online food distribution offerings throughout the holiday season. 

 

Like everyone, we are closely monitoring the unfolding impacts of the COVID-19 outbreak. Nutcracker Sweet wants to assure you that the health and well-being of our employees, partners, customers and colleagues is our highest priority. We have put several precautions in place which give us the utmost confidence in our ability to continue operating in a safe and responsible manner. More details about the steps we are taking are available in the FAQ section below.

 

Thank you for your continued support as we do our best to serve you responsibly and in ways that we hope make a positive impact. We wish you well as we all work together to stay safe and healthy!  

 


FAQs

 

Are We Still Offering Gift Baskets?

Yes.

For over 35 years, Nutcracker Sweet has helped you tell your family, friends, and colleagues how important they are to you. As we all try to keep in touch while keeping our distance in these stressful times, we believe that sending gestures of kindness is more important than ever. It is for this reason that we have chosen to keep our full catalogue available to our customers through our online store.

 

What Are We Doing To Keep Our Customers And Employees Safe & Secure?

As a distributor of food products, we constantly strive to maintain the highest standards of sanitation in our facilities. We take food safety very seriously and are voluntarily audited on an annual basis to ensure that our operations are in line with industry best practices. In addition to our normal food safety procedures, we are increasing the frequency of our sanitation, as recommended by the World Health Organization. The following steps are some of the highlights of the precautions we are taking to ensure staff & customers remain safe & healthy:

• As always, employees exhibiting any signs of illness will not be permitted in the workplace

• Barriers between desks

• Mandatory mask wearing for everyone

• Limiting capacity of close quarter areas

 

We Are Also Doing Our Part To Facilitate Necessary Social Distancing As Much As Possible  While Providing You With The  Gift Basket You Need:

• Our retail location in North York is open for curbside or in-store pick up.   

• As per City of Toronto Public Health guidelines, all people entering our location are required to wear a mask covering their nose, mouth & chin. Please note: visitors & face shields worn alone are not accepted by Toronto Public Health at this time.

• If you are interested in a particular item for pickup, we strongly recommend calling the day before to place a pickup order. Orders can be placed over the phone for curbside pickup or instore pickup by calling us at  416.782.3232 

• Our retail location at Scotia Plaza has opened again as of early October - late December. We suggest you call 416.865.9797 to ensure any particular item you are looking for is in stock

 

What Precautions Are Being Taken With Regards To Deliveries?

• We are able to deliver gifts to hospitals, doctors offices, Long Term Care Homes or medical buildings  - deliveries will go via front desks or shipping & receiving - deliveries to individual rooms are not possible at this time

• Deliveries will be made without requiring a signature to ensure contactless delivery as much as possible. The delivery services we use will continue to knock on the door, ring the bell, or call the phone number provided to advise of the delivery, but we will not wait for someone to answer the door.

• Although we will do our best to provide a gift when you want it to be delivered, during Covid-19, we are unable to guarantee a specific delivery date for deliveries outside of the GTA

• Gifts going to apartment or condo addresses outside of the GTA area will be delivered via UPS or Canada Post

• We reserve the right to leave parcels with concierge or front desk staff instead of going directly to the recipient’s unit.

• As always, we will provide you with peace of mind about your delivery through our extensive delivery monitoring systems.

• We will stay in touch with our delivery partners and make changes to our processes if necessary going forward.  

 

Have other questions or concerns? Give us a call at 416.782.3232 or reach out to us by email at gifts@nutcrackersweet.com. We are committed to working closely with you as we all weather these unprecedented circumstances.

-The Nutcracker Sweet Team

 

 

 

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YOUR FREQUENTLY ASKED QUESTIONS

 

Where are you located?

We are located at 3717 Chesswood Drive (Sheppard Ave & Allen Rd) & 40 King Street West Concourse, Scotia Plaza.

What currency is used on your website?

All prices are in Canadian dollars (CAD).

Are your gift baskets nut-free?

No, we are not a nut-free facility.

Are all your gift baskets Kosher?

No, not all our gift baskets are kosher. We do have a selection of Kosher Gift Basket.

Do the items in your gift baskets come fully wrapped?

All food comes fully wrapped; there is no open food.

Ordering

Do I have to create an account to place an order?

Yes! You would need an account to place an order online.

Can I order multiple gift baskets in one order?

Yes! You can add multiple gift baskets in one order.

I want to change something on my order. Can I do that?

Yes! Please give us a call at 1-888-688-2757 (Toll-Free) so we can assist you.

Do you require the recipient’s phone number?

We highly recommend providing the recipient’s phone number to avoid any delays.

What type of payment do you accept?

We accept Visa, Mastercard, and American Express. Please note that we do not accept cash in the store.

Can I substitute an item when I place an order?

Please give us a call at 1-888-688-2757 (Toll-Free) to discuss any substitutions or additions you would like in your gift basket. All Baskets are subject to availability. We reserve the right to substitute contents for equal or great value.

Does the gift basket look the same as what is shown on the website?

The gift basket items or containers are subject to change due to stock availability throughout the year. Please call for inquires.

What type of products do you use? Are they fresh and good quality?

All our products are brand name and of high-end quality. We ensure that all of the edibles are made by some of the most famous and well-known companies, which include Lindt, Godiva, and Castello Cheese.

Can I arrange a pick-up when I place an order online?

No. Please give us a call if you would like to arrange a pickup at our store.

Delivery

Where do you deliver to?

We deliver across all North America, Canada & USA.

Where do you ship your products from?

We ship all our gift baskets at our warehouse located in Toronto, Canada.

What if the recipient is not at home when the gift is delivered?

Our local drivers will make sure that it is a safe neighborhood to leave anything and if there is a safe area (i.e covered porch) to leave the gift. We highly recommend providing the recipient’s phone number to avoid any delays.
UPS/Canada Post may take an item to the local depot after leaving a pickup slip.
Please make sure that the address you give us is accurate and correct. Delivery delays can occasionally occur if there are address inconsistencies.

Do you deliver gift baskets across Canada & USA?

Yes! We do deliver across Canada & USA. Place your order with us today!

Corporate Orders

I want to place a large order. What should I do?

The most convenient way is to download our Order Form from our website. Our order form is located at the top left-hand corner of our website. Please fill out all the information and send it to gifts@nutcrackersweet.com

Can I add my own branding or greeting cards?

Yes! You can add custom cards, ribbons & labels to your gift baskets.

Where can I download your order form?

Our order form is located at the top left-hand corner of our website.

I want to add my logo to the gift basket. Can I do that?

Yes! We are currently offering customized logo baskets. Please contact us for more information.

When is the last day I should order to ensure Christmas delivery?

Please refer to our Delivery Information regarding the deadlines.

Can I create a completely customized gift basket?

Yes! Please email us at gifts@nutcrackersweet.com and kindly provide more information regarding your inquiry.

What our customers say

  • Eunice Deveza
    3 weeks ago
    5
    Google Logo
    Nutcracker sweet is my favourite place to get my baskets. Their selection is always with great quality and I can trust that the product will get to its destination in a timely manner. Their staff has always been friendly, kind and helpful even when I make trips to the store. Their cheeseboard is one of my favourites, I purchased it for some friends and had to get myself one too and it was amazing.
  • Turan Vazirova
    in the last week
    5
    Google Logo
    I love this company because they provide amazing customer service and always go above and beyond to make sure everything goes smoothly with my orders. Their baskets are very high quality, and always look amazing! It’s one of my favourite places to shop for gifts!
  • Tom
    2 months ago
    5
    Google Logo
    Great experience, website was easy to navigate and order. Got the basket for my sister and husband for Christmas, they are always difficult to buy for but they loved the basket . The gift basket arrived when promised, will use Nutcracker Sweet again . Highly recommend
  • Denise Park
    in the last week
    5
    Google Logo
    Customer Service was extremely helpful and friendly. ConduitHR Consulting will definitely use Nutcracker again.
  • Johnny Villanueva
    in the last week
    5
    Google Logo
    The gift basket we bought from Nutcracker Sweet is awesome. Quality stuff indeed!
  • Doreen Bowden
    in the last week
    5
    Google Logo
    The basket I selected and the service that I received in helping me select the Special basket for my family was absolutely beautiful it was a joy that they received such a gorgeous selection to enjoy
  • Ideen Sabaghe-Kermani
    a week ago
    5
    Google Logo
    A lot of space, but easy to navigate, just drive slowly!
  • Elizabeth Martinez
    a week ago
    5
    Google Logo
    Amazing experience
  • M
    a week ago
    5
    Google Logo
    $13 max for a weekend, pretty cheap for the area. They had many free spots when I went on a Saturday afternoon. There are many electric vehicle chargers too.
  • Jessika Diamond
    in the last week
    5
    Google Logo
    I was a random name on the other end of the email asking them to set up a special basket for the guests of honour and VIPs at a fundraising event I was doing. They not only did so, they ensured each was received in ample time before the event. The baskets were classy and warm, the recipients here in Toronto and as far away as LA loved them, and most importantly, the team at Nutcracker Sweet with the easiest, kindest folks to deal with!
Google Logo
4.7
Check out our reviews on Google Reviews

INFORMATION

  • About Us
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  • Community Involvement
  • Covid-19 Updates

CUSTOMER SUPPORT

  • Order Inquiry
  • Delivery Information
  • Frequently Asked Questions
  • Terms & Conditions
  • Privacy Statement
  • Request a Catalogue

CORPORATE ORDERS

  • Corporate Order Form
  • Corporate Order Inquiry
  • Customizations
  • Custom Logo Ribbons
  • Popular Gift Baskets
  • Alcohol Gift Baskets

Our Partnerships

  • Godiva Chocolatier
  • Infusions by C & S
  • Jellycat Baby
  • Lindt Lindor
  • Sugar Chic Candy
  • Paige's Gluten-Free Gourmet
  • Tea Forté

Connect with us

  • Stores & Contact
  • Leave Us A Review
  • Join Our Team
  • Become Our Supplier
  • Collaborate with Us

 

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Holidays

  • Christmas Gift Baskets
  • Valentine's Day Gift Baskets
  • Passover Gift Baskets
  • Easter Gift Baskets
  • Mother's Day Gift Baskets
  • Father's Day Gift Baskets
  • Canada Day Gift Baskets
  • Rosh Hashanah Gift Baskets

Themes

  • Anniversary Gift Baskets
  • Baby Gift Baskets
  • Care Pack Gift Baskets
  • Chocolate Gift Baskets
  • Graduation Gift Baskets
  • Kosher Gift Baskets
  • Sympathy Gift Baskets
  • Weddings Gift Baskets

DELIVERY LOCATIONS

  • Gift Baskets Toronto
  • Gift Baskets Mississauga
  • Gift Baskets Ottawa
  • Gift Baskets Vaughan
  • Gift Baskets Barrie
  • Gift Baskets Kitchener
  • Gift Baskets Guelph
  • Gift Baskets Richmond Hill

DELIVERY LOCATIONS

  • Gift Baskets Montreal
  • Gift Baskets Calgary
  • Gift Baskets Vancouver
  • Gift Baskets Winnipeg
  • Gift Baskets Edmonton
  • Gift Baskets Regina
  • Gift Baskets Quebec City
  • Gift Baskets Halifax

Delivery Locations

  • Gift Baskets New York
  • Gift Baskets Los Angeles
  • Gift Baskets Houston
  • Gift Baskets Chicago
  • Gift Baskets Boston
  • Gift Baskets Philadelphia
  • Gift Baskets Denver
  • Gift Baskets Miami

3717 Chesswood Drive, Toronto (Head Office) | 40 King Street West, Concourse Level, Toronto (Scotia Plaza) | gifts@nutcrackersweet.com

    © 2022 Nutcracker Sweet Gift Baskets. A Website by ECA