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Terms & Conditions

Nutcracker Sweet is Here to Help You

Substitution Policy

We always strive to send the gift basket as shown. However, sometimes items and containers may be no longer available. We reserve the right to substitute products and containers with items of equal or greater value.

Return Policy

Shipping and delivery charges are not refundable. Food baskets are not returnable due to health and safety concerns. Non-perishable gifts may be exchanged by the recipient.

Damaged Replacement

Please report any damaged shipment to us within 2 business days of a basket arriving. If a basket arrives damaged, we will be more then happy to arrange an exchange replacement.

Please call us at 416-782-3232 or email us at gifts@nutcrackersweet.com to arrange for a Gift Return Number (GRN) to place on your address label. Returns will not be accepted without a previously obtained GRN. Please be sure to keep all damaged packaging. Once the item has been received by us, we will issue a replacement. We are not responsible for damages that are not reported to us within 2 business days.

What our customers say

  • Prabhjot Gharial
    a week ago
    5
    Amazing service!! This is what I bought from there and it’s worth the price.
  • NivMizzet13
    a week ago
    5
    Often the measure of quality of service comes when things don't go smoothly. I placed an order for delivery of a gift, and the driver had some difficulties due to geography, and also incorrect date/times given. The company kept in touch with us, and corrected everything without incident. Quality customer service!
  • Marina Arzanova
    a month ago
    5
    An absolutely fantastic ordering experience with Nutcracker Sweet! Everyone was very nice which made my ordering process painless and fast;) I love their basket selection! I have already looked through the new catalog for Christmas gift ideas! I will order again 100%! P.S. Thanks for the wonderful custom postcard and ribbon👏🏼👏🏼👏🏼
  • Crystal
    a month ago
    5
    Great customer service! They were very helpful in answering my questions regarding to custom baby baskets. Would recommend !
  • Sabrina Kassam
    2 months ago
    5
    Love this place! I use them to send baskets to friends and family. Never been disappointed! They go above and beyond to make sure everything is done beautifully. Highly recommend! :)
  • abbas0190 naqvi
    2 months ago
    5
    Wonderful. Cheap place to park on weekends. Amazing open 24/7. Close to all downtown core. User friendly garage. A Lovely place.
  • Farzana Murji
    2 months ago
    5
    Received a gift basket for my baby girl. Loved it!! Everything inside was great quality and so cute. She has used every single item from the basket. Definitely recommend it.
  • Mimma Grossi
    3 months ago
    5
    I have had great experiences ordering from Nutcracker! They have prepared last minute orders for me many times, with amazing quality and service. I wouldn't order from any other basket place.
  • Chen Victor
    10 months ago
    5
    Good location. But it’s difficult to park my F150 there, a lot of sharp turns down there.
  • Linda W
    a year ago
    5
    $13 for weekend, not bad for downtown. There were many available spots. You have to go down a curvy spiral for many levels to reach the parking spots.
4.7
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