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Terms & Conditions
Substitution Policy
We always strive to send the gift basket as shown. However, sometimes items and containers may be no longer available. We reserve the right to substitute products and containers with items of equal or greater value.
Return Policy
Shipping and delivery charges are not refundable. Food baskets are not returnable due to health and safety concerns. Non-perishable gifts may be exchanged by the recipient.
Damaged Replacement Policy
Please report any damaged shipment to us within 2 business days of a basket arriving. If a basket arrives damaged, we will be more than happy to arrange an exchange replacement.
If Nutcracker Sweet's merchandise arrives damaged, we would be happy to replace it. In order to take care of this, the damaged merchandise must be returned to the Nutcracker Sweet store within 30 days of you receiving it. If food baskets are not damaged, they are not returnable or refundable. This is due to health and safety concerns. All other kinds of non-perishable gifts may be exchanged by the recipient, however, a refund can only be given to the purchaser.
Please call us at 416-782-3232 or email us at gifts@nutcrackersweet.com if you have any questions.
What our customers say
- Jessika Diamondin the last week
I was a random name on the other end of the email asking them to set up a special basket for the guests of honour and VIPs at a fundraising event I was doing. They not only did so, they ensured each was received in ample time before the event. The baskets were classy and warm, the recipients here in Toronto and as far away as LA loved them, and most importantly, the team at Nutcracker Sweet with the easiest, kindest folks to deal with! - Kim Macdonald [Staff]in the last weekI have ordered from Nutcracker Sweet multiple times now and have been absolutely thrilled with the quality of the baskets and the contents. I always get wonderful feedback from everyone I have gifted. Thank you for making gift giving so easy!
- Sara Lipseyin the last weekOutstanding!!! My company ordered about 40 baskets for our employees across the US and Canada. The baskets were delivered on time, they were exactly as ordered, delicious treats, very high quality. Their customer service was excellent. Sabrina was super helpful and Dave was very efficient. They answered my billions of questions and our employees were so happy! I honestly can't wait to work with them again. We also had one employee who wasn't at home and they seamlessly managed a new delivery tim...
- Prabhjot Ghariala week agoAmazing service!! This is what I bought from there and it’s worth the price.
- NivMizzet13a week agoOften the measure of quality of service comes when things don't go smoothly. I placed an order for delivery of a gift, and the driver had some difficulties due to geography, and also incorrect date/times given. The company kept in touch with us, and corrected everything without incident. Quality customer service!
- Dera Persaud5 months agoNutcracker Sweets is an excellent and amazing place, very good customer service.
- Marina Arzanovaa month agoAn absolutely fantastic ordering experience with Nutcracker Sweet! Everyone was very nice which made my ordering process painless and fast;) I love their basket selection! I have already looked through the new catalog for Christmas gift ideas! I will order again 100%! P.S. Thanks for the wonderful custom postcard and ribbon👏🏼👏🏼👏🏼
- Crystala month agoGreat customer service! They were very helpful in answering my questions regarding to custom baby baskets. Would recommend !
- Sabrina Kassam2 months agoLove this place! I use them to send baskets to friends and family. Never been disappointed! They go above and beyond to make sure everything is done beautifully. Highly recommend! :)
- abbas0190 naqvi2 months agoWonderful. Cheap place to park on weekends. Amazing open 24/7. Close to all downtown core. User friendly garage. A Lovely place.
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