Home :: Terms & Conditions

Terms & Conditions

Substitution Policy

We always strive to send the gift basket as shown. However, sometimes items and containers may be no longer available. We reserve the right to substitute products and containers with items of equal or greater value.

Return Policy

Shipping and delivery charges are not refundable. Food baskets are not returnable due to health and safety concerns. Non-perishable gifts may be exchanged by the recipient.

Damaged Replacement Policy

Please report any damaged shipment to us within 2 business days of a basket arriving. If a basket arrives damaged, we will be more than happy to arrange an exchange replacement.

If Nutcracker Sweet's merchandise arrives damaged, we would be happy to replace it. In order to take care of this, the damaged merchandise must be returned to the Nutcracker Sweet store within 30 days of you receiving it. If food baskets are not damaged, they are not returnable or refundable. This is due to health and safety concerns. All other kinds of non-perishable gifts may be exchanged by the recipient, however, a refund can only be given to the purchaser.

Please call us at 416-782-3232 or email us at gifts@nutcrackersweet.com if you have any questions.

What our customers say

Turan Vazirova

in the last week

5

I love this company because they provide amazing customer service and always go above and beyond to make sure everything goes smoothly with my orders. Their baskets are very high quality, and always look amazing! It’s one of my favourite places to shop for gifts!
Denise Park

in the last week

5

Customer Service was extremely helpful and friendly. ConduitHR Consulting will definitely use Nutcracker again.
Johnny Villanueva

in the last week

5

The gift basket we bought from Nutcracker Sweet is awesome. Quality stuff indeed!
Doreen Bowden

in the last week

5

The basket I selected and the service that I received in helping me select the Special basket for my family was absolutely beautiful it was a joy that they received such a gorgeous selection to enjoy
Ideen Sabaghe-Kermani

a week ago

5

A lot of space, but easy to navigate, just drive slowly!
Elizabeth Martinez

a week ago

5

Amazing experience
M

a week ago

5

$13 max for a weekend, pretty cheap for the area. They had many free spots when I went on a Saturday afternoon. There are many electric vehicle chargers too.
Jessika Diamond

in the last week

5

I was a random name on the other end of the email asking them to set up a special basket for the guests of honour and VIPs at a fundraising event I was doing. They not only did so, they ensured each was received in ample time before the event. The baskets were classy and warm, the recipients here in Toronto and as far away as LA loved them, and most importantly, the team at Nutcracker Sweet with the easiest, kindest folks to deal with!
Kim Macdonald [Staff]

in the last week

5

I have ordered from Nutcracker Sweet multiple times now and have been absolutely thrilled with the quality of the baskets and the contents. I always get wonderful feedback from everyone I have gifted. Thank you for making gift giving so easy!
Sara Lipsey

in the last week

5

Outstanding!!! My company ordered about 40 baskets for our employees across the US and Canada. The baskets were delivered on time, they were exactly as ordered, delicious treats, very high quality. Their customer service was excellent. Sabrina was super helpful and Dave was very efficient. They answered my billions of questions and our employees were so happy! I honestly can't wait to work with them again. We also had one employee who wasn't at home and they seamlessly managed a new delivery tim...