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Home :: Frequently Asked Questions

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

 

GENERAL QUESTIONS

Where are you located?

We are located at 3717 Chesswood Drive (Sheppard Ave & Allen Rd) & 40 King Street West Concourse, Scotia Plaza


 

What currency is used on your website?

All prices are in Canadian dollars (CAD)


 

Are your gift baskets nut-free?

No, we are not a nut-free facility 


 

Are all your gift baskets Kosher?

No, not all our gift baskets are kosher. We do have a selection of Kosher Gift Basket


 

Do the items in your gift baskets come fully wrapped?

All food comes fully wrapped; there is no open food


 

ORDERING

Do I have to create an account to place an order? 

Yes! You would need an account to place an order online


 

Can I order multiple gift baskets in one order?

Yes! You can add multiple gift baskets in one order


 

I want to change something on my order. Can I do that?

Yes! Please give us a call at 1-888-688-2757 (Toll-Free) so we can assist you


 

Do you require the recipient’s phone number?

We highly recommend providing the recipient’s phone number to avoid any delays


 

What type of payment do you accept?

We accept Visa, Mastercard, and American Express. Please note that we do not accept cash in the store.


 

Can I substitute an item when I place an order?

Please give us a call at 1-888-688-2757 (Toll-Free) to discuss any substitutions or additions you would like in your gift basket. All Baskets are subject to availability. We reserve the right to substitute contents for equal or great value


 

Does the gift basket look the same as what is shown on the website?

The gift basket items or containers are subject to change due to stock availability throughout the year. Please call for inquires


 

What type of products do you use? Are they fresh and good quality?

All our products are brand name and of high-end quality. We ensure that all of the edibles are made by some of the most famous and well-known companies, which include Lindt, Godiva, and Castello Cheese


 

Can I arrange a pick-up when I place an order online?

No. Please give us a call if you would like to arrange a pickup at our store


 

DELIVERY

Where do you deliver to?

We deliver across all North America, Canada & USA


 

Where do you ship your products from?

We ship all our gift baskets at our warehouse located in Toronto, Canada


 

What if the recipient is not at home when the gift is delivered?

Our local drivers will make sure that it is a safe neighborhood to leave anything and if there is a safe area (i.e covered porch) to leave the gift. We highly recommend providing the recipient’s phone number to avoid any delays

UPS/Canada Post may take an item to the local depot after leaving a pickup slip

Please make sure that the address you give us is accurate and correct. Delivery delays can occasionally occur if there are address inconsistencies


 

Do you deliver gift baskets across Canada & USA?

Yes! We do deliver across Canada & USA. Place your order with us today!


  • New Digital Gift Baskets Catalogue 2022 by Nutcracker Sweet
  • summer gift baskets
  • Custom Client Gifts and Corporate Gifts

What our customers say

  • Jessika Diamond
    in the last week
    5
    Google Logo
    I was a random name on the other end of the email asking them to set up a special basket for the guests of honour and VIPs at a fundraising event I was doing. They not only did so, they ensured each was received in ample time before the event. The baskets were classy and warm, the recipients here in Toronto and as far away as LA loved them, and most importantly, the team at Nutcracker Sweet with the easiest, kindest folks to deal with!
  • Kim Macdonald [Staff]
    in the last week
    5
    Google Logo
    I have ordered from Nutcracker Sweet multiple times now and have been absolutely thrilled with the quality of the baskets and the contents. I always get wonderful feedback from everyone I have gifted. Thank you for making gift giving so easy!
  • Sara Lipsey
    in the last week
    5
    Google Logo
    Outstanding!!! My company ordered about 40 baskets for our employees across the US and Canada. The baskets were delivered on time, they were exactly as ordered, delicious treats, very high quality. Their customer service was excellent. Sabrina was super helpful and Dave was very efficient. They answered my billions of questions and our employees were so happy! I honestly can't wait to work with them again. We also had one employee who wasn't at home and they seamlessly managed a new delivery tim...
  • Prabhjot Gharial
    a week ago
    5
    Google Logo
    Amazing service!! This is what I bought from there and itโ€™s worth the price.
  • NivMizzet13
    a week ago
    5
    Google Logo
    Often the measure of quality of service comes when things don't go smoothly. I placed an order for delivery of a gift, and the driver had some difficulties due to geography, and also incorrect date/times given. The company kept in touch with us, and corrected everything without incident. Quality customer service!
  • Dera Persaud
    5 months ago
    5
    Google Logo
    Nutcracker Sweets is an excellent and amazing place, very good customer service.
  • Marina Arzanova
    a month ago
    5
    Google Logo
    An absolutely fantastic ordering experience with Nutcracker Sweet! Everyone was very nice which made my ordering process painless and fast;) I love their basket selection! I have already looked through the new catalog for Christmas gift ideas! I will order again 100%! P.S. Thanks for the wonderful custom postcard and ribbon๐Ÿ‘๐Ÿผ๐Ÿ‘๐Ÿผ๐Ÿ‘๐Ÿผ
  • Crystal
    a month ago
    5
    Google Logo
    Great customer service! They were very helpful in answering my questions regarding to custom baby baskets. Would recommend !
  • Sabrina Kassam
    2 months ago
    5
    Google Logo
    Love this place! I use them to send baskets to friends and family. Never been disappointed! They go above and beyond to make sure everything is done beautifully. Highly recommend! :)
  • abbas0190 naqvi
    2 months ago
    5
    Google Logo
    Wonderful. Cheap place to park on weekends. Amazing open 24/7. Close to all downtown core. User friendly garage. A Lovely place.
Google Logo
4.7
Check out our reviews on Google Reviews

INFORMATION

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CUSTOMER SUPPORT

  • Order Inquiry
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  • Frequently Asked Questions
  • Terms & Conditions
  • Privacy Statement
  • Request a Catalogue

CORPORATE ORDERS

  • Corporate Order Form
  • Corporate Order Inquiry
  • Customizations
  • Custom Logo Ribbons
  • Popular Gift Baskets
  • Alcohol Gift Baskets

Our Partnerships

  • Godiva Chocolatier
  • Infusions by C & S
  • Jellycat Baby
  • Lindt Lindor
  • Sugar Chic Candy

Connect with us

  • Stores & Contact
  • Leave Us A Review
  • Join Our Team
  • Become Our Supplier
  • Collaborate with Us

 

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Holidays

  • Christmas Gift Baskets
  • Valentine's Day Gift Baskets
  • Passover Gift Baskets
  • Easter Gift Baskets
  • Mother's Day Gift Baskets
  • Father's Day Gift Baskets
  • Canada Day Gift Baskets
  • Rosh Hashanah Gift Baskets

Themes

  • Anniversary Gift Baskets
  • Baby Gift Baskets
  • Care Pack Gift Baskets
  • Chocolate Gift Baskets
  • Graduation Gift Baskets
  • Kosher Gift Baskets
  • Sympathy Gift Baskets
  • Weddings Gift Baskets

DELIVERY LOCATIONS

  • Gift Baskets Toronto
  • Gift Baskets Mississauga
  • Gift Baskets Ottawa
  • Gift Baskets Vaughan
  • Gift Baskets Barrie
  • Gift Baskets Kitchener
  • Gift Baskets Guelph
  • Gift Baskets Richmond Hill

DELIVERY LOCATIONS

  • Gift Baskets Montreal
  • Gift Baskets Calgary
  • Gift Baskets Vancouver
  • Gift Baskets Winnipeg
  • Gift Baskets Edmonton
  • Gift Baskets Regina
  • Gift Baskets Quebec City
  • Gift Baskets Halifax

Delivery Locations

  • Gift Baskets New York
  • Gift Baskets Los Angeles
  • Gift Baskets Houston
  • Gift Baskets Chicago
  • Gift Baskets Boston
  • Gift Baskets Philadelphia
  • Gift Baskets Denver
  • Gift Baskets Miami

3717 Chesswood Drive, Toronto (Head Office) | 40 King Street West, Concourse Level, Toronto (Scotia Plaza) | gifts@nutcrackersweet.com

    © 2022 Nutcracker Sweet Gift Baskets. A Website by ECA