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Home :: Articles & Editorials

Articles & Editorials

Monday, November 4th, 2013

35 years of Amazing Gift Giving

Nutcracker Sweet is celebrating it’s 35th anniversary. Our journey started in 1984 as a small gift basket business on Avenue Rd., where our creative and delicious gifts made their debut. Over the years we have grown and today we have emerged as one of the largest gift basket companies in Canada.

As we look through the window into the 21st century we can assure our clients that we will continue to search for the best products and the latest trends. Our creative team will continue to strive and create the most unique gifts and our customer service will continue to be dedicated to helping you choose the perfect gift for your special occasions.

We now have a corporate department dedicated to serving our large corporate clientele. We will help you create a custom line of gifts for your specific business. Just give us a call and ask for the corporate department.

35 years later we are still as passionate and excited about our business as we were when it opened. We look forward to taking that passion forward into the 21st century.

30th Anniversary Banner For Nutcracker Sweet Gift Baskets

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THANKS FOR GIVING!

Nutcracker Sweet Celebrates 25 years of Gracious Gift Giving

Toronto, ON, October 9th, 2008  - Elaine Akler took a chance and bought a small local health/bulk food store on Avenue Road.   She could not wait to unleash her creativity and develop her dream of a gift basket business, providing customers with her gift of genuine personal service.  Twenty-five years later, Nutcracker Sweet has evolved into a gift basket emporium delivering across Canada and to over 30 countries.  A 25-year-old hit song by Phil Collins says it all… “Against All Odds/Take A Look At Me Now!” 

Ms. Akler reflects, “Our employees, some, who have been with us for over 20 years, enjoy helping people celebrate and go that extra mile.  They are an integral part of our team, enthusiastically undertaking many roles, and the main impetus that has propelled our success.”  She related that “One Christmas, a customer called and, amidst all of the holiday fuss, they had forgotten their parents’ anniversary.  As no courier was immediately available, one of our staff just got in their car, drove to the party being held in a restaurant in the Beaches and presented the customized gift basket.”    

Nutcracker Sweet’s niche is defined by the reliable delivery of au currant quality gift items; epicurean indulgences, tempting noshes and decorator container treasures.  Well-received gifts that won’t be dismissed because the contents are not the right size, are inappropriate, wilted or past the “best before date”.  “Knowing what’s hot and what’s not, just adds to the excitement of what we do”, Ms. Akler added.  “When low-carb diets were the rage, the South Beach Basket was popular.  Now our constantly updated collection includes innovative baskets with themes such as natural/organic treats, golf, spa, and cooking.” 

The extensive database maintains clients’ specific preferences from the conventional to the eccentric. 

Twenty-five years ago the most popular gift basket was “The Bucket of Fun”, a personalized pail filled to the brim with candy and bulk food in baggies, along with a Mylar balloon.  Today, the “baskets” are all reusable; treasured glass bowls/platters, fondue sets, hat boxes, ice buckets, designer-insulated lunch bags, magazine holders, colanders, planters, wooden hampers, diaper bags, rocking chairs, toy chests and wagons.

Continuing as a family business, Elaine’s nephew joined the company in 2004.  Earning his M.B.A. from Dalhousie University, he majored in Strategy & Entrepreneurial Finance.  He fine-tuned the company’s operation and administrative areas and expanded the corporate program by developing “Business Solutions”.  Designed specifically to handle corporate gift requests, Mr. Frimet states “The premise of “Business Solutions” is like having your own personal assistant or concierge – where it takes just one phone call and the request is filled efficiently and expeditiously.  Mr. Frimet recalls, “A red-eye night for employees when a late order of 600 gift baskets from a new client, a major national technology company, had to be delivered within 48 hours. The quantity was not the challenge as much as the limited timing. Now a regular customer due to our employees’ extraordinary personal service, that’s a business solution – both theirs and ours!”

Gone is the environmentally-wasteful packaging, replaced by CFC-free packing chips, now over 95% starch and completely biodegradable, as well as recyclable cello.  Shipping boxes are much smaller and made from recycled materials.

The quality and care of every aspect of the business is illustrated in the extensive full-colour glossy award-winning catalogue with the special 25th anniversary catalogue to be unveiled mid-October.  There is something for everyone with gifts from $36.00 to $1,000.00 and that about wraps it up!

For 25 years Nutcracker Sweet has creatively helped people celebrate life’s sweetest moments.  From births, birthdays and holidays, to all corporate requests, the company’s attention to personal service now extends to delivering the finest quality gift baskets across Canada and to over 30 countries across the globe.  Website: www.nutcrackersweet.com

  • Gift Basket Guide 2023 Catalogue Christmas
  • Tea Forte Tea Tasting Assortment
  • Custom Client Gifts and Corporate Gifts

 

 

YOUR FREQUENTLY ASKED QUESTIONS

 

Where are you located?

We are located at 3717 Chesswood Drive (Sheppard Ave & Allen Rd) & 40 King Street West Concourse, Scotia Plaza.

What currency is used on your website?

All prices are in Canadian dollars (CAD).

Are your gift baskets nut-free?

No, we are not a nut-free facility.

Are all your gift baskets Kosher?

No, not all our gift baskets are kosher. We do have a selection of Kosher Gift Basket.

Do the items in your gift baskets come fully wrapped?

All food comes fully wrapped; there is no open food.

Ordering

Do I have to create an account to place an order?

Yes! You would need an account to place an order online.

Can I order multiple gift baskets in one order?

Yes! You can add multiple gift baskets in one order.

I want to change something on my order. Can I do that?

Yes! Please give us a call at 1-888-688-2757 (Toll-Free) so we can assist you.

Do you require the recipient’s phone number?

We highly recommend providing the recipient’s phone number to avoid any delays.

What type of payment do you accept?

We accept Visa, Mastercard, and American Express. Please note that we do not accept cash in the store.

Can I substitute an item when I place an order?

Please give us a call at 1-888-688-2757 (Toll-Free) to discuss any substitutions or additions you would like in your gift basket. All Baskets are subject to availability. We reserve the right to substitute contents for equal or great value.

Does the gift basket look the same as what is shown on the website?

The gift basket items or containers are subject to change due to stock availability throughout the year. Please call for inquires.

What type of products do you use? Are they fresh and good quality?

All our products are brand name and of high-end quality. We ensure that all of the edibles are made by some of the most famous and well-known companies, which include Lindt, Godiva, and Castello Cheese.

Can I arrange a pick-up when I place an order online?

No. Please give us a call if you would like to arrange a pickup at our store.

Delivery

Where do you deliver to?

We deliver across all North America, Canada & USA.

Where do you ship your products from?

We ship all our gift baskets at our warehouse located in Toronto, Canada.

What if the recipient is not at home when the gift is delivered?

Our local drivers will make sure that it is a safe neighborhood to leave anything and if there is a safe area (i.e covered porch) to leave the gift. We highly recommend providing the recipient’s phone number to avoid any delays.
UPS/Canada Post may take an item to the local depot after leaving a pickup slip.
Please make sure that the address you give us is accurate and correct. Delivery delays can occasionally occur if there are address inconsistencies.

Do you deliver gift baskets across Canada & USA?

Yes! We do deliver across Canada & USA. Place your order with us today!

Corporate Orders

I want to place a large order. What should I do?

The most convenient way is to download our Order Form from our website. Our order form is located at the top left-hand corner of our website. Please fill out all the information and send it to gifts@nutcrackersweet.com

Can I add my own branding or greeting cards?

Yes! You can add custom cards, ribbons & labels to your gift baskets.

Where can I download your order form?

Our order form is located at the top left-hand corner of our website.

I want to add my logo to the gift basket. Can I do that?

Yes! We are currently offering customized logo baskets. Please contact us for more information.

When is the last day I should order to ensure Christmas delivery?

Please refer to our Delivery Information regarding the deadlines.

Can I create a completely customized gift basket?

Yes! Please email us at gifts@nutcrackersweet.com and kindly provide more information regarding your inquiry.

What our customers say

  • Eunice Deveza
    3 weeks ago
    5
    Google Logo
    Nutcracker sweet is my favourite place to get my baskets. Their selection is always with great quality and I can trust that the product will get to its destination in a timely manner. Their staff has always been friendly, kind and helpful even when I make trips to the store. Their cheeseboard is one of my favourites, I purchased it for some friends and had to get myself one too and it was amazing.
  • Turan Vazirova
    in the last week
    5
    Google Logo
    I love this company because they provide amazing customer service and always go above and beyond to make sure everything goes smoothly with my orders. Their baskets are very high quality, and always look amazing! It’s one of my favourite places to shop for gifts!
  • Tom
    2 months ago
    5
    Google Logo
    Great experience, website was easy to navigate and order. Got the basket for my sister and husband for Christmas, they are always difficult to buy for but they loved the basket . The gift basket arrived when promised, will use Nutcracker Sweet again . Highly recommend
  • Denise Park
    in the last week
    5
    Google Logo
    Customer Service was extremely helpful and friendly. ConduitHR Consulting will definitely use Nutcracker again.
  • Johnny Villanueva
    in the last week
    5
    Google Logo
    The gift basket we bought from Nutcracker Sweet is awesome. Quality stuff indeed!
  • Doreen Bowden
    in the last week
    5
    Google Logo
    The basket I selected and the service that I received in helping me select the Special basket for my family was absolutely beautiful it was a joy that they received such a gorgeous selection to enjoy
  • Ideen Sabaghe-Kermani
    a week ago
    5
    Google Logo
    A lot of space, but easy to navigate, just drive slowly!
  • Elizabeth Martinez
    a week ago
    5
    Google Logo
    Amazing experience
  • M
    a week ago
    5
    Google Logo
    $13 max for a weekend, pretty cheap for the area. They had many free spots when I went on a Saturday afternoon. There are many electric vehicle chargers too.
  • Jessika Diamond
    in the last week
    5
    Google Logo
    I was a random name on the other end of the email asking them to set up a special basket for the guests of honour and VIPs at a fundraising event I was doing. They not only did so, they ensured each was received in ample time before the event. The baskets were classy and warm, the recipients here in Toronto and as far away as LA loved them, and most importantly, the team at Nutcracker Sweet with the easiest, kindest folks to deal with!
Google Logo
4.7
Check out our reviews on Google Reviews

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3717 Chesswood Drive, Toronto (Head Office) | 40 King Street West, Concourse Level, Toronto (Scotia Plaza) | gifts@nutcrackersweet.com

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